Returns Policy

Our no quibble, 30-day, money back guarantee policy is exactly that – if you don’t like, or you’re unhappy with any item you have bought from www.telekare.co.uk, you can return it to us up to 30 days after it has been dispatched, for replacement or full product refund. Please contact us before returning any item to obtain a Return Authorisation Number (RAN)

Goods must be undamaged and in their original condition with all their original packaging, also undamaged, to qualify for a refund

If you wish to return goods after 30 days of shipping then you should first contact our customer service department to see whether a return is appropriate.

To return goods you need to contact us to obtain a Return Authorisation Number (RAN). You can request one by emailing info@telekare.co.uk or calling us on 0800 001 6145. The RAN  should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.

You will be notified by email (please provide email) or in writing when your returned Goods have been received by us.

For more details, consult the terms and conditions. Your statutory rights are not affected

When does the 30 day period start?

We will send your goods with a dispatch date when we put it in the post. The 30 day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.

Can I return it even if I simply don’t like it?

Yes, this truly is a money back, no quibble guarantee. Goods must be undamaged and in their original condition with all their original packaging, also undamaged, to qualify for a full refund.

Still have a question?

Please contact us for more information.

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